Once booking onto your first class please make sure to download the ‘Momence’ App this is the best way to manage your bookings, cancel classes or remove yourself from the waitlist if needed.
If a class is fully booked you can add yourself to a waitlist. When a spot becomes available you will be automatically added to the class. You will get an email & text to let you know & you can check the ‘Momence’ app for updates.
The cut off point for the waitlist is one hour before class.
If a spot becomes available in the final hour before class the system will automatically send an SMS to everyone who is on the waitlist. The first person to respond to the SMS accepting their spot will be booked into the class.
If you cancel a class less than 1 hour before a class this is classed as a late cancellation.
If you no show or late cancel a class 3 times within one month on the third time you will be charged a £8 cancellation fee regardless of your membership type.
Our cancellation policy still applies if you were added onto a class from the waitlist so if you are on a waitlist and are unable to attend a class please make sure to remove yourself from the waitlist.
The same applies to our morning classes so if you’re on a waitlist the night before but don’t want to set an alarm please remove yourself from the waitlist to avoid a cancellation fee.
Mornings and weekends are when we see the most cancellations so if you are awake and wanting to attend check the app for last minute spaces.
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